Reference

What We Do With Your Account Data

Your privacy policy sits at the centre of how 111apk runs an account, and this page spells out in plain terms what we hold when you sign in, what stays on file after a bKash, Nagad or Rocket transfer, and what you can ask…

What we collectHow long we keep itYour request rightsCookie controls
111apk What We Do With Your Account Data
ASK ABOUT DATA

Reaching the Team About Your Data

Privacy requests land on the same desk that handles your wallet, so you are not hunting for a separate department. Write in from the mobile number registered on the account and say what you want changed — a saved wallet, an old number, a message you keep receiving. Before we touch any setting we may ask you to confirm a recent bKash, Nagad or Rocket reference, since that is the simplest way to prove the account is yours. Every request is logged, so you can reply on the same thread later and pick up where you stopped.

In-account support Open the help panel from your account menu and pick the privacy topic. The thread stays linked to your account, so the team can see your sign-in number and the wallet references attached to it.
Email request Send the request from the address on file and include your account number plus the last wallet reference you used. We answer that address only, which keeps a change request tied to you.
Change or closure Ask to correct a name, drop an old mobile number or close the account outright. Once the change is applied we confirm it in writing, so you keep a copy for your own records.
HOW WE HANDLE IT

Cookies, Sign-Ins and Retention

Account security and data retention are handled as one job here, not two. When you sign in, we send a one-time code to your registered mobile number; a handset you have used before can be remembered, while a new one triggers that code again before any wallet page opens. Cookies keep your session alive and hold small preferences such as language and the last table you opened — clear them from your browser and the account itself is untouched. Payment records stay while the account is open, because a dispute can surface months later, and we delete or anonymise what we no longer need.

What we hold

Account details you enter, sign-in codes sent to your mobile, wallet references from bKash, Nagad, Rocket or Upay, plus the device and browser data needed to keep a session running.

Cookie behaviour

Session cookies keep you signed in and preference cookies hold your language and last-opened game. Block or clear them in your browser if you prefer, though you will need to sign in again.

Sign-in checks

A new handset must pass the one-time code before any wallet page opens, and we never ask for your wallet PIN in chat, by email or over the phone.

Retention and removal

Payment records stay while the account is active because disputes can surface later. Ask us to close the account and we remove or anonymise whatever is no longer required for the service.

The Questions You Send Us

Most of what reaches the desk is about copies of records, saved wallet numbers and closing an account. These are the answers we give most often, written the way we explain them in a chat thread. If your case is not here, message support from your registered number and we will walk through it with you directly.

Your name, mobile number, date of birth, the wallet numbers you saved, sign-in codes and payment references. We do not store your bKash, Nagad or Rocket PIN, and we cannot see the balance sitting in your wallet.

Yes. Write in from your registered number and say you want a copy of the account records. We confirm the request on the same thread and send the file once your identity is verified.

Ask support to close it. Records tied to a completed deposit or withdrawal stay for as long as the law requires, and everything else is removed or anonymised after that.

Only where it is needed to run the account — a payment rail confirming your bKash, Nagad or Rocket transfer, or a provider keeping the service online. We do not sell your details to outside lists.

It can. What we may collect, and which payment rails we can offer, depends on local law and eligible regions, so parts of this page will read differently for you than for another reader.

Use the opt-out link inside a message, or tell support and we flag the account. You will still receive service messages about a deposit, a withdrawal check or a sign-in from a new handset.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.