Reference

What Our Legal Pages Set Out

Our legal pages carry the terms you accept when you open an account, how we keep your details, and where local law decides what we can offer.

Terms of usePrivacy noticeAccount rulesRegional limitsWallet policy
111apk What Our Legal Pages Set Out
DATA AND ACCESS

Data, Cookies And Account Access

Terms only mean something when the practice behind them matches. Your sign-up details, wallet number and transaction history sit in our account system, and access is limited to the staff who need them to settle a payment or answer your ticket. We hold records for as long as a payment partner or a local rule requires, then remove them. Cookies on this site remember your session and language so you are not logged out mid-form; clear them in your browser and the pages still load fine.

What we hold

Your name, mobile number, wallet ID, deposit history and login records. We do not ask for documents we cannot explain, and every field on the form has a stated purpose.

Cookies and sessions

Session cookies keep you signed in, and a preference cookie remembers your language. Clearing browser storage logs you out but does not affect your account wallet or any pending withdrawal.

Retention window

Payment records stay while a provider can still raise a dispute, and we delete marketing details sooner. Ask us what we hold on you and we will list it.

Changing your record

Update your number or wallet in account settings, or ask support to correct a name mismatch. We verify the change through an OTP to the registered mobile before it applies.

ACCOUNT HELP DESK

Where To Send Legal Questions

If a clause confuses you or a deposit does not land where it should, write to us before you retry the transfer — a duplicate bKash send is harder to unwind than a paused one. Send the wallet number you paid from, the transaction ID and a screenshot of the confirmation SMS. We reply to account and policy questions through the channel you registered with, and we will say plainly when a request needs a document we do not yet hold.

Team online

Policy email

Write to our support desk with your registered number and the clause you are asking about; we answer in English and route legal questions to the team that drafts the terms.

Wallet dispute

For a bKash, Nagad or Rocket payment that did not reach your account wallet, send the transaction ID from your confirmation SMS and we will trace it with the provider.

Account closure

Ask us to close your account and delete the details we are not required to keep; we confirm in writing once the request has been processed on our side.

Questions About Our Legal Terms

These are the points our Bangladesh members raise most often at the account desk, answered the way we would answer them in a chat reply. If your situation turns on a detail we have not covered here — a name mismatch, a closed wallet, a request to see your stored data — write in and we will take it from there. Nothing below replaces the full terms, and nothing here can override a restriction that applies in your area.

Yes. Ticking the box at sign-up is acceptance of the terms and the privacy notice as published that day. If you do not agree with a clause, do not complete the registration.

No. Access depends on your local law and eligible regions, and some products or wallet routes are limited. If a payment chip such as bKash, Nagad or Rocket is hidden for you, that route is not enabled in your area.

They cover every rail shown in your wallet screen, which in Bangladesh usually means bKash, Nagad, Rocket, Upay and bank transfer. Each provider's own rules also apply to the transfer itself.

We can, when a payment partner or a local rule changes. The version on this page is the one in force, and a material change is flagged in your account messages before it takes effect.

We keep only what a payment provider or local rule requires and delete the rest. You can ask us to close the account, and we confirm in writing once the deletion is done.

Write to our support desk from the mobile number on your account, naming the clause or the data you are asking about. Requests from an unregistered number are held until we verify you.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.